Using FOAS since 2011.
Time spent waiting on parts quotes and advisor approvals cut by 50%
Much improved Advisor to Tech communication
Gives Advisors,Techs and Parts Advisors accountability (No more he said/she said)
Ability to communicate with customer via texting instead of waiting on phone calls is a major improvement
FOAS appeals to my OCD.
I like things accurate and organized and FOAS inherently does this.
I like the notes blogs that are specific to a specific Repair Order. Being able to see what the Advisor is discussing with the customer about is often very helpful
A picture is worth a thousand words
People believe what they see. With mobile we can now capture images directly into the inspection so Advisors can share with the customer. This without question instills trust and confidence in our findings, leading to more sales.
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